FAQ

We have compiled a list of questions that are commonly asked when hiring a castle:

1. How do I book?
You can book by either telephoning us or by email. Our contact information can be found here.

2. How much notice do I need to give for a booking?
You can book anytime however bookings get very busy so please book as early as possible to avoid disappointment. Alternatively you can contact us on the day as we may still have availability.

3. How much does it cost?
Please see the appropriate pages for all product prices, prices may vary depending on your intended use i.e. home/business or location.

4. What do the prices include?
All bouncy castle booking prices include local delivery, a small charge may need to be charged for out of area deliveries, (please contact us for delivery rates). You will also receive a blower, extension cable and safety crash mat. The price also includes set up, inflation and collection.

5. When are your bouncy castles available?
Our castles are available 7 days a week all year round including Bank Holidays.

6. How do I pay?
Most people choose to pay cash on delivery, we do not accept credit card payments and cheque payments need to be made at least 10 days before the event..

7. What if I need to cancel?
You can cancel at anytime, all we ask is that you give us as much notice as possible. If no notice is given you may incur a cancellation fee.

8. What if it rains?
Unfortunately the bouncy castles cannot be operated in wet conditions due to safety reasons. Should the weather be unsuitable prior to delivery we will advise the customer of this before we deliver in order to give the customer the option to change the venue or change the date. We operate a strict no deposit refund policy if the weather turns bad.

9. Can the bouncy castle be set up on a slope?
Unfortunately this is not possible however if it is a very slight slope it may be possible, you will need to discuss this prior to the booking.

10. How long does it take to set up/inflate/deflate/pack up the inflatable?
The bouncy castles take approx 15-20 minutes to set up and approx 15 minutes to pack up. However this is only an estimate, times may vary depending on which castle you hire.

11. How much space is needed?
You will need to allow a minimum of 5 feet at the front and 4ft at the rear of castle and 3 feet either side this is to allow access and for the blower at rear. We need at least a 3 feet wide hall or passageway to move the bouncy castle into position.Please ensure that the site for the bouncy castle is clear, flat and that any overhanging trees or bushes etc. are pruned back (so as not to cause damage to the castle). The site must be clear of sharp objects such as rocks, debris, large stones and especially animal poo! If we feel that the site is unsuitable we will not erect the bouncy castle. If in doubt please let us know.

12. When I hire the castle is there anything I need to provide?
We supply all the hardware you will need for the castle, you will need to provide a 240 volts mains power supply within 30 metres of the castle. Also you will need to provide 2 forms of I.D. i.e. Drivers Licence, Utility Bill etc. this forms part of the hire agreement.

13. Are there any age limits?
Yes, our insurers will not allow anybody aged 14 years and above on any of our childrens bouncy castles, which means that they are designed and built with the lesser age limit in mind. So please do not allow anyone over the age of fourteen (14) years of age on the bouncy castle, as it can cause damage to the unit and that person would be uninsured.

14. Do you supply safety instructions?
Yes we provide detailed safety instructions with every hire.

Contact Us:

Tel: 07805 378435

Email: enquiries@bouncyhireswansea.co.uk